Recently purchased four USB-501 and tried to start using them. I loaded the provided CD Version 3.0 [501900B-01] software on two seperate computers (Win-7/64) using two seperate CDs and tested using two seperate USB-501 units. I ensured the device drivers were installed and followed the instructions provided.
I confirm communications with the USB-501 via View Status.
Change unit Name and settings all can be confirmed.
I can change and view all the settings on the USB-501.
The units do not start when instructed to do so. When set to immediately, setting confirmed and removed from the USB port they fail to start. They also do not start when a set start date and time (1 min in future or 30 min in future). Correct day/month and year were used. I remove them from the USB port and they do not start. Allowed to set for a full day after the start time and they still do not start.
Just down loaded software from the site to try in case the CD is an old version. Running out of options. Recommendations or instructions to resolve issue would be nice.
- Job Title: Communications Maintenance Engineer, Electrical V
- Industry: Highway Maintenance
- Application: Data Log Temp is desired from MC
27 months ago
Hello - Software version 3.0.0 has the bug you have noted. It works fine with loggers used at least once with a previous version of software, but not with brand-new logger units. We did fix this bug in 3.0.1, which is available from our website’s download page. You say you have already tried it, which is rather odd that it did not work for you. You could try fully uninstalling the old before installing the new, or try installing the new on a different PC (once your logger units have successfully logged at least once, they can be used going forward with 3.0.0 if need be). Please feel free to contact us if you continue to have any problems.
27 months ago
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